Our 14-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return at your expense to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact,) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us, at your expense, after 14 days unless they are faulty. Please ensure you enclose a copy of the original invoice.
Please also note: We cannot accept the return of cut keys unless faulty, this also applies to locks you have asked us to cut extra keys for , as the packaging has to be opened and the product handled, these will be considered as second hand. All such returns will be disposed of after 30 days.
For more information please see Terms & Conditions